Slide 1
Going on a sales call
The Office (S3 E13)
Vocabulary
Video comprehension
Speaking
Going on a sales call - Vocabulary, video comprehension & speaking (B2)
This 60-minute worksheet is aimed at boosting sales vocabulary on the basis of a scene from the American sitcom The Office. The students will study some sales-related phrases in context and practice them through various exercises. The worksheet also enhances listening comprehension and keeps students entertained.
by Alena Katurina
sales vocabulary, speaking, video comprehension, role-play
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What’s in this lesson
Every slide, written out. The lesson itself is a board you present and annotate.
Slide 2
Warm-up
1. Do you usually choose products from big companies or small businesses?
2. Which option provides better customer service? Why?
Image: https://unsplash.com/
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Slide 3
Before watching
1. Match the phrases to their underlined synonyms on the right
1. Offer a discount
2. Have sb fully stocked
3. Custom-make the forms
4. Make more fiscal sense
5. Go with the big guys
6. Compete with the prices
7. Get a deal
a) We can’t lower our prices to the prices of the retail chains.
b) You can design the documents the way you want them.
c) It’s financially better to buy in bulk than to pay for every single item.
d) If you offer me a discount, you’ll be able to close the contract.
e) I can sell it to you at a lower price.
f) He usually chooses well-known companies to reduce his risks.
g) We’ll deliver all the goods to your office soon.
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Slide 4
2. Correct the mistakes in each sentence
1. Your salesman promised to have my company fullish stock by the end of this week.
2. It doesn't have fiscal sense not to have a rainy-day fund.
3. With this app, you can customer-made the templates.
4. She insisted that it makes more physical sense to order goods in advance.
5. You’ll get with a deal if you do me a big discount.
6. We’re a family business, so our approach differs from the bad guys in the industry. Also, we can’t complete their prices.
2 mistakes
2 mistakes
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Slide 5
3. Speaking
1. Why can a salesman offer a discount on a product?
2. By which day of the week should shops be fully stocked?
3. What kinds of companies need to custom-make their forms?
4. What makes more fiscal sense: saving money but getting poor service, or paying more for a better experience?
5. Why do some companies choose to go only with the big guys?
6. Why is it hard for small businesses to compete with global companies?
7. What tricks do salesmen use to get a deal?
Image: https://unsplash.com/
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Slide 6
Video comprehenSion
1. Watch the video.
Do Dwight and Jim make a good sales team?
2. Watch the video again.
What do these numbers refer to?
1,3,7
7/10
30%
2. Watch the video for the third time.
Are these statements true, false, or not stated?
1. Dwight needs a moment of silence to get ready for a sales call.
2. Dwight always allows people to walk in front of him.
3. Jim can offer the biggest discount on ultra-premium printers.
4. Dwight suggests hiring a new assistant for the client.
5. The client wanted to save money by choosing a larger supplier.
6. Jim has been on hold for the entirety of the sales pitch.
T
T
F
NS
T
F
T
F
NS
NS
T
F
F
NS
NS
T
F
NS
5
Slide 7
SPEAKING
You’re a salesman in a small stationery company, and your task is to win a new client. The client wants to go with the big guys, but you need to persuade him to get a deal with you.
Here are the client’s concerns:
"Your prices are higher, and it doesn’t make any fiscal sense".
"I don’t know about your company or its reputation".
"I’m not sure if your products or customer service are good".
Role-play a dialogue with your partner to make a sale. Use the target vocabulary.
Offer a discount
Have sb fully stocked
Go with the big guys
Get a deal
Custom-make the forms
Compete with the prices
Make fiscal sense
Image: https://unsplash.com/
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Slide 8
Homework
1. Fill the blanks with the phrases below. Mind the grammar
Have fully stocked
Make fiscal sense
Custom-make the forms
Compete with the prices
Go with the big guys
Offer a discount
Get a deal
1. We only a. ________________ on large purchases starting from 1000 items.
2. By April 1, we'll b.________________ your store c.________________ with a wide selection of goods.
3. I need to study this new app to d.________________ for our project.
4. I don't think it e.________________ to take on new financial responsibilities before paying off the old ones.
5. When you f.________________ , you know what to expect from their service.
6. Our company tried to g.________________ but failed dramatically and went bankrupt.
7. Yesterday, after two hours of negotiation, we finally h.________________ .
2. Write your examples with the given phrases
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