Tapescript: "Rules of the House"
HOST Hey everybody, and welcome back to Odd Jobs. My guest today spent nine years as a butler for some of the wealthiest families in Europe. Marcus, welcome. Let's start simple: what does a butler actually have to do?
MARCUS Everything and nothing. Officially, I had to manage the household — staff, dinners, travel. Unofficially? In one house I had to iron the newspaper every morning.
HOST Iron the... newspaper.
MARCUS The ink mustn't touch madam's fingers. And you must iron it flat, never folded — a folded newspaper was considered lazy.
HOST OK, what were the absolute, unbreakable rules?
MARCUS Rule one: you mustn't repeat anything you hear. Ever. I've heard billion-euro deals and I've heard screaming divorces, sometimes at the same dinner. Rule two: you must be invisible. Guests should feel the house runs itself. If someone notices you, you've already failed. And rule three — this one surprised me — you mustn't say "no problem." You have to say "certainly" or "of course." "No problem" suggests there could have been a problem.
HOST Is the money good, at least?
MARCUS Very. And you don't have to pay for accommodation or food — you live in. But you should understand what you're giving up. You don't really have weekends. You shouldn't expect a private life. One employer called me at 3 a.m. because the dog seemed sad.
HOST The dog seemed—
MARCUS Sad, yes. I had to sit with him. Lovely dog, actually.
HOST Would you recommend the job?
MARCUS To the right person. You should be observant, you should be discreet, and you shouldn't have a big ego. And honestly? You must genuinely like people. Because you will see them at their absolute worst.
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